North American Telco Improves Forecasting

ClickSoftware Technologies Ltd., a provider of mobile workforce management and service optimization solutions, announced that it has completed implementation of ClickForecast and ClickPlan for one of North America's largest local phone companies.

By better anticipating future short- and long-term work demands, the service provider will be able to reduce costs while ensuring it has the right number of field technicians to handle scheduled work as well as emergency situations. ClickForecast automatically generates a forecast based on a variety of critical information such as historical trends, sales and marketing projections, strategic organization events, seasonal events like the fall storm season and major construction projects.

ClickPlan ensures service providers have enough resources with the right skills in a given territory at the right time to meet future demand. Together, these applications will help the phone company optimize its workforce scheduling while strengthening customer relationships.

"With thousands of technicians in the field, this telecommunications service provider wants to be sure it has the right staffing to meet future work demand as it fluctuates throughout the year," said Hannan Carmeli, Chief Operating Officer at ClickSoftware. "ClickForecast and ClickPlan automate these critical processes so managers know they will have the correct mix of field force individuals and skills in the various regions to meet customer expectations on the day of service."